REFUND AND CANCELLATION POLICY
- Refunds will be done only through the original payment method used for purchasing.
- Refunds shall be applicable if gigabyte-solutions.com does not deliver the goods to the shipping address provided by the buyer. For purchased digital/virtual products, refunds shall be applicable if, for any reason caused by gigabyte-solutions.com, gigabyte-solutions.com does not deliver the ordered product to the User’s registered account.
- gigabyte-solutions.com will offer a complete refund of the good’s value, or exchange with another good for any buyer if the ordered product was damaged during transit to delivery or not working properly. For digital/virtual products, if the voucher code/pin has been used/redeemed before the purchase date, the user must show a confirmation from the publisher that this voucher code/pin or license has been used/redeemed before the delivery time.
- Refunds, exchange, or returns are NOT APPLICABLE to digital/virtual products.
- If a user received a wrong product due to a shipping error or omission from us, gigabyte-solutions.com will deliver the correct product as soon as possible after receiving the returned order. For a digital product, gigabyte-solutions.com will deliver the correct product to the User’s account within seventy-two (72) hours a complaint has been lodged.
- If a User is finding it difficult to redeem a purchased e-Gift Card or Voucher code/pin on the merchant’s website or portal, the user should contact the merchant or publisher directly. The publisher’s contact details are made available on the brand page on the Website.
- igabyte-solutions.com is not responsible for any technical error or redemption issue on the merchant or the publisher’s website or portal.
- An order cannot be canceled once it has been made.